SKYLINEDESIGNSHOP specializes in a curated selection of high-quality HOME DECOR.
How can I ensure the quality of the products?
We prioritize quality in our offerings. Each product is selected based on rigorous standards for durability and reliability, ensuring that you are COMFORTABLE.
How do I contact customer service?
We’re here to help! You can contact us anytime at skylineshopy10@gmail.com Our friendly team is ready to assist you with any questions or concerns.
Return and Refund:
Do you accept returns?
Absolutely! We accept returns on all items to ensure you're completely satisfied with your purchase.
Are returns free?
Yes, all accepted returns are free! We want to make the process as easy and stress-free as possible for you.
What is the return eligibility?
To be eligible for a return, your order must meet the following criteria:
· Initiate the return process within 7 days from the date of delivery.
· Items must be in the same condition: unworn or unused.
· Include all original tags, labels, and packaging.
· The item should not pose any danger or hazard.
· This does not apply to sale or gift items.
How do I initiate the return process?
If your item is eligible for return, please send an email to skylineshopy10@gmail.com
with the following information:
· Subject: RETURN request for [Order Number]
· Receipt or proof of purchase
· Clear pictures/videos where applicable
· Detailed explanation of the reason for the return
· Any additional information
Once we receive your return request, we will send you further instructions on how to return the product to us. We're here to help every step of the way!
How do I know the return is accepted?
If your item is eligible for return (which is likely), and you initiated the return process successfully, we will wait to receive the product back. We will inspect the item and review the evidence you provided through email. Then we will notify you that your return is accepted.
How long does it take to be refunded?
we will give you a full refund once your return is accepted. The sooner you return the item(s), the sooner you will get your refund! You should receive your refund within 30 days of a successful return. For more details, please visit our return and refund policy - https://skylinedesignshop.com/policies/refund-policy.
How do you deliver/deposit the refund?
Your refund will be processed using the same method as the original payment. It's that simple!
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and you are refunded, you can make a separate purchase for the new item. Easy and hassle-free!
Order and Tracking:
How can I track my order?
Once your order is successful, you will receive an email with the tracking information. It's easy to stay updated on your order's journey!
Can I change my order?
Yes, you can! Within 2 hours of placing your initial order, you can cancel it and reorder new items. We want to make sure you get exactly what you want.
How long does order processing take?
We process your order within 72 hours. We’re excited to get your items ready and on their way to you!
How long will it take to get my order delivered?
Your order will be delivered within 8 - 20 days. While most packages arrive early, some circumstances (like natural disasters, holidays, weather, etc.) may cause delays for our carriers. We appreciate your patience and understanding.
How do I cancel/modify an order?
You can cancel your order within 2 hours of placing it. If the item has already shipped, please send us an email with the subject line "CANCEL," and we will guide you through the next steps. We're here to help!
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